Privacy Policy

Privacy Policy for Lauren Hotson Ceramics

Effective Date: 04.07.2024

Introduction

Welcome to Lauren Hotson Ceramics. I am committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how I collect, use, and protect your personal information when you visit my website, www.laurenhotson.com, and make purchases from me. By using my website and services, you agree to the practices described in this Privacy Policy.

Information Collected

I may collect the following types of personal information from you:

Contact Information: Name, email address, shipping address, and phone number.
Payment Information: Payment details are processed by third-party payment processors and are not stored on my servers.
Order Information: Details of the products you have purchased, including order history.
Promotional Information: If you opt-in, I may collect your email address and phone number for sending promotional information about new shop items and exhibitions.

Use of Phone Numbers for SMS

If you provide your phone number, it may be used for the following purposes:

Transactional Messages: To provide updates related to your order or delivery, such as order confirmations, shipment notifications, and delivery updates. These messages are strictly for transactional purposes and do not contain marketing content.
Promotional Messages: If you have opted-in, your phone number may also be used to send promotional marketing messages, including notifications of new items, exhibitions, special offers, or other updates. You can opt out of these marketing messages at any time by following the instructions provided in the SMS or by contacting me directly.
Abandoned Cart Reminders: If you have opted-in to receive SMS messages, I may use your phone number to remind you of items left in your cart. This information may be collected using website cookies or plugins to track cart activity.

How Your Information is Used

I use your personal information for the following purposes:

Order Fulfillment: To process and ship your orders and to communicate with you about your order status.
Customer Support: To respond to your inquiries and provide customer service.
Promotions and Marketing: To send you promotional information about new shop items, exhibitions, special offers, and abandoned cart reminders if you have opted-in to receive such communications.
Legal Compliance: To comply with any applicable laws and regulations.

Sharing Your Information

I may share your personal information with third parties only in the following circumstances:

Service Providers: I may share your information with third-party service providers who perform services on my behalf, such as payment processing, shipping, SMS marketing, and website analytics.
Legal Requirements: I may disclose your information if required by law or in response to a legal request.

Third-Party Data Sharing and Location Tracking

Lauren Hotson Ceramics does not track your location or collect location-based data. Additionally, I do not sell your data to third parties for their own marketing purposes. Your personal information is only shared with third parties as necessary to fulfill your orders or send you promotional content if you have opted-in.

Your Rights

You have the following rights regarding your personal information:

Access and Correction: You can request access to your personal information and request correction of any inaccuracies.
Opt-Out of Marketing: You can opt out of receiving promotional emails or SMS messages by following the unsubscribe link in emails or replying “STOP” to promotional SMS messages, or by contacting me directly.
Deletion: You can request the deletion of your personal information, subject to certain legal obligations.

Data Security

I take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and I cannot guarantee absolute security.

Cookies and Tracking Technologies

To provide a smooth user experience, I may use cookies and similar technologies to track your browsing and shopping behavior on my website. These tools help me manage abandoned cart notifications and other site functionalities. You can manage your cookie preferences in your browser settings.

Accessibility of the Privacy Policy

This Privacy Policy is available on my website and accessible from all signup forms and opt-in methods for SMS marketing to ensure transparency about how your personal information is collected, used, and shared.

Changes to This Privacy Policy

I may update this Privacy Policy from time to time. I will notify you of any changes by posting the new Privacy Policy on my website. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact me at:

Thank you for trusting Lauren Hotson Ceramics with your personal information.